Melbourne based · Australia wide
Unpaid invoices, recovered properly.
Infexcel Recoveries turns overdue accounts into a managed process: clear communication with debtors, firm and compliant follow-up, and full visibility for you. No surprises, no damage to the relationships you want to keep.
- Commission-basedFees agreed before we start; no recovery, no commission on collection matters.
- Compliant contactAligned with the ACCC/ASIC Debt collection guideline.
- Live visibilityEvery action and payment on your account, online.
What we do
Recovery services for every stage of an overdue debt
How it works
A process you can see, from lodgement to remittance
- 01
Lodge
Send us the invoices and a few details. It takes minutes online or over the phone.
- 02
Assess
We verify the debt and the debtor and tell you honestly what is recoverable and how.
- 03
Recover
Demand, contact, negotiation and, if needed, legal escalation, all tracked on one account.
- 04
Report
You see every action and every dollar. Funds are remitted with a clear statement.
Why Infexcel
Firm on the money. Fair with people.
Most debts are not paid late out of malice. They are paid late because of cash flow, disputes, disorganisation or a debtor who has simply stopped engaging. Each needs a different response, and treating every debtor as hostile costs you money and reputation. We read the situation, choose the right lever, and keep you informed at every step.
We are based in Melbourne and work with creditors across Australia, coordinating with independent legal practitioners when a matter needs to go to court or tribunal.
About Infexcel Recoveries →Verification first
We confirm the debt, the entity and the evidence before any contact, so nothing can be dismissed on a technicality.
Hardship and disputes handled
Clear processes protect vulnerable debtors and protect you from complaints.
Your data, held carefully
Secure platform, access limited to the staff on your accounts, Privacy Act obligations observed.
Honest advice
If a debt is not worth pursuing, we will say so before you spend a dollar on it.
Industries
Built around how your industry gets paid
Trades and construction
Trades and subcontractors carry the cash-flow risk of every project. Work is done, materials are bought, and the invoice…
Professional services
Professional firms bill for time and expertise, which makes unpaid fees feel personal and hard to chase. Partners rarely…
Property and strata
Rent arrears, unpaid levies and lease make-good claims each follow their own legal pathway. Getting the process right ma…
Health and allied services
Clinics, dental practices and allied health providers deal with small balances in large numbers, and every contact must …
Wholesale and distribution
Trade credit is how wholesale works, and overdue accounts are the cost of it. The difference between a manageable ledger…
Education and training
Fee recovery in education must balance the institution's finances with its community reputation. Families and students i…
Frequently asked questions
How does Infexcel Recoveries charge?
For most collection matters we work on a commission basis: a percentage of what is actually recovered, agreed with you before we start. Some services such as letters of demand and legal preparation are quoted as fixed fees. There are no hidden charges and nothing is billed without your prior agreement.
What happens to the money once the debtor pays?
Payments are receipted against the account and remitted to you on an agreed cycle with a statement that shows every receipt, our commission and the net amount.
Will you damage my relationship with the customer?
Our approach is firm on the money and professional in tone. We are clear with debtors that paying resolves the matter, and many creditors continue to trade with the same customer afterwards.
Do you comply with Australian debt collection rules?
Our contact practices follow the ACCC and ASIC Debt collection guideline for collectors and creditors, the Australian Consumer Law and the Privacy Act, including rules on contact hours, frequency, privacy and hardship.
How quickly do you start?
Once we have your documents and signed instructions and have completed our checks, we aim to contact the debtor promptly. We will tell you the expected timing when we accept the account.
Ready to recover what you are owed?
Tell us about the debt and a recovery specialist will assess it, free, within one business day.